You may order online at any time. Our online storefront is completely secure.
Our phone in hours are Monday-Thursday 8AM-5PM EST, Friday 8AM-4PM EST
Shipping and handling charges via internet orders are provided on our shopping cart page and during the checkout process. To order via mail you may print out our order form here. There is also an order form included in our physical catalog. If you plan on ordering heavier items please call us to get the correct shipping and handling amount. Our address is Coleman's Military Surplus, 360 Klinger Rd, Millersburg PA 17061.
To order via fax: our fax # is 717-692-4074.
Coleman's Military Surplus LLC does not sell or use your personal information in any way other than to process your order. We collect your e-mail address strictly for UPS tracking purposes. If you would like to join our internet newsletter list, please do so on our catalog request page.
We find our products to be very unique and interesting. Due to the authenticity of our merchandise, there may be minor imperfections such as scratches, dents, or smells, etc, due to long time storage and handling.
Please note that we cannot always fulfill special order requests left in the "Special Instructions or Order Comments" box during the checkout procedure. If you have a question about a product or a special request, please contact us either via the "Contact Us" page on this site or by telephone with your web order number or invoice number prior to ordering to confirm. Please do not use the "Special Instructions or Order Comments" box to specify sizes or colors for your order. If we offer a size or color choice, you will be able to specify them on the products' description page. Coleman's Military Surplus, LLC will not be held responsible for order errors in this instance.
NOTICE: Coleman's Military Surplus, LLC reserves the right to deny any sale. A person placing an order from us warrants that he/she is an adult and is responsible for ordering and owning such merchandise. Certain items offered require you to be at least 21 years of age (knives, machetes, fuses, slingshots, guns, ammo, and any other applicable merchandise). It is the purchasers responsibility to adhere to all of the local, state, and federal laws, and restrictions that may apply to all of our products. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
FREE GIFTS from colemans.com - If offered a free gift on the shopping cart page, please note that gifts are only available while supplies last. Gifts are subject to availability. Gifts come with no warranty, and cannot be returned or exchanged. Coleman's Military Surplus, LLC makes no guarantee that your selected gift will be available at the time your order ships. To receive a gift, you must opt to do so on our shopping cart page. To ensure the desired gift is selected, you must select it on the shopping cart page, then wait for a message that says your gift has been added. (Your gift selection will be highlighted in green) Coleman's Military Surplus, LLC shall not be held responsible for sending an order out which does not include the desired free gift. Free gifts are available online only. Free gifts are not available over via our mail order catalog, telephone, or eBay orders.
If you would rather purchase a gift certificate for our brick-and-mortar store, please give us a call or send us an e-mail rather than ordering an online gift certificate.
Due to the time consumed in handling requests for special product pictures or measurements to be taken, there is a $10 charge to take pictures or measurements for orders under $500.
For any retail orders placed with us, we cannot guarantee the omission of our invoice from the shipment if requested. We make every effort to accomodate customers sending orders as a gift, however omission of the order invoice is not always possible.
We can only offer our Free Shipping option to those customers shipping their orders within the continental United States. Coleman's Military Surplus, LLC reserves the right to refuse free shipping service at any time.
You may pay by Visa, Mastercard, Discover, Paypal (payable to firstname.lastname@example.org), Check, Money Order or Wire Transfer.
International credit cards will not be accepted.
If paying by check, we will hold the order for a maximum of 14 days until the check clears.
C.O.D. orders are honored only to businesses.
All payments using any method must be made in U.S. funds.
Shipping - Domestic Orders
Domestic order default shipping is via UPS Ground. Next Day, 2nd Day and 3 Day Select are available upon request, these will be processed the same day and leave with our afternoon UPS pickup, however, if received after 2 pm. the order may not be shipped the same day, but the next business day. UPS Ground shipments are shipped within 7 to 10 business days upon receipt of your order.
Shipping - International Orders
Most of our international orders are shipped via United States Postal Service.
You may also choose to use UPS for international shipping when ordering by telephone.
Payment methods for international orders will be chosen at our discretion. Payments must be made in US dollars. This is usually due to the region or area of the originating order. For most international orders methods of payments accepted are paypal, cashiers check, money order, or wire transfer.
We do honor APO and FPO orders. These will be shipped via the post office and may be paid via a US credit card, provided the billing address is within the United States.
We strive to ship all orders within 7-10 business days of order entry, however this is not a guarantee, due to the nature of our industry we are not able to keep a 100% accurate inventory on all our stock, therefore, some of our products may be out of stock without notice or the ability to replenish. Our apologies if this happens with your order, however, if there is a chance we are able to replenish, we ask you to be patient for it may take up to 4 weeks to fulfill. Delays may also be experienced if we have a high volume of orders placed ahead of your order, as we fill orders in the order they were received. If your item was backordered, you may choose to cancel your order before it has shipped for a full refund.
Your credit card will not be charged until your order is packaged for shipment.
If you provided an email during the ordering process, you should receive a tracking number from UPS.com via e-mail the day your order ships, please be patient as tracking numbers are not immediately issued. You can track your order from the link at the bottom of any of our store pages. Please have an order confirmation number, invoice number, or shipping zip code ready.
We have made every effort to keep all descriptions accurate for all products, however, if you find that a product did not come to you as described please let us know so we can change our listing. It is sometimes difficult to keep accurate inventory of all products due to the quantity and suppliers of different products we have on hand. If you have a question, please ask us before you order, we have a friendly phone staff and answer most e-mail questions in one business day or less, sometimes in just minutes!
If you wish to cancel your order, please do so within less than 24 hours of order placement. If you wait any longer your order may have been processed. To cancel your order please call 888-478-7758 or 717-692-4444. Order cancellations may be subject to a 10% restocking fee.
If you do wish to cancel your order and it has shipped, just refuse delivery of the shipment and have it returned to us, however by doing this you will be charged the return shipping amount and a 10% restocking fee will be charged. Please note that we cannot issue refunds for shipping, unless the mistake is ours.
For shipments returned to us because of a circumstance out of our control, including, but not limited to wrong size ordered, or you simply don't want the product, you will be charged a 10% restocking fee. Again, please note that we cannot refund shipping charges in this instance.
International return shipping costs are the responsibility of the customer in all circumstances.
Receiving Damaged Goods
Please contact us immediately with your web order number or invoice number! If you receive damaged goods when items are shipped via the Post Office you should write damaged goods on the delivery receipts and notify your post master for acknowledgement in writing. Return to us the damaged goods, copy of the invoice, the acknowledgement from the postmaster and a letter of explanation.
Also, please contact us immediately with your web order number or invoice number! If you receive damaged goods when items are shipped via UPS you should write damaged goods on the receipt, unless package was left at your residence, in this case you should notify your local UPS customer service representative and they will give you instructions on what to do. Do not just send the damaged goods back to us for replacement. This will cause a hold up with the refunding/replacement process.
Returns, Refunds or Exchanges
Please contact us with your web order number or invoice number for a return authorization before shipping products back to us. When returning an item it must be returned in the same condition as it was received. It shall not be altered, laundered or soiled. We have a 30 day return policy in which the item must reach our facility within 30 days of the receipt of your items. Returns received after 30 days will be returned to you and you will be charged return shipping. We reserve the right to decline any return. We also reserve the right to refund using store credit in the form of an online gift certificate at our discretion. Coleman's Military Surplus, LLC reserves the right to decline any return recieved without a return authorization number.
Please make sure you provide your return authorization number on the inside and outside of your box!
We reserve the right to refuse shipment or charge a 35% restocking fee on orders shipped back to us without a return authorization number clearly listed on the outside of the box. All shipping charges are non refundable.
All returns must include a copy of the invoice with an explanation of why the said item is being returned and what you would like us to do ie....refund or exchange. If there is not a copy of the invoice in the box, the item will be shipped back to you and you will be charged return shipping.
For shipments returned to us because of a circumstance out of our control, including, but not limited to wrong size ordered, or you simply don't want the product, you will be issued a 10% restocking fee. Please note that in this instance, shipping charges are not refundable.
Items specifically marked as not returnable in their product descriptions cannot be returned under any circumstances.
International return shipping costs are the responsibility of the customer in all circumstances.
Please first obtain a return authorization, then send returns to:
Coleman's Military Surplus, LLC
Shipping & Retuns Dept.
360 Klinger Road
Millersburg, PA 17061
Please note that returns sent to an address other than the above are not the responsibility of Coleman's Military Surplus, LLC!
Important Legal Notice
It is the responsibility of the buyer to ascertain and obey all applicable local, state, and federal laws in regards to possession and use of any items that are offered for sale by Coleman's Military Surplus LLC, or its principles. Consult your local, state, and federal laws before ordering. By placing an order, the buyer represents that he or she is of legal age and that the products will be used only in a lawful manner. In addition, the buyer assumes all liability concerning the use or misuse and or possession of products offered for sale by Coleman's Military Surplus LLC, or its principles. Coleman's Military Surplus LLC and its principles shall not be liable for any damages arising from the use or possession of the products offered for sale.
Orders placed via the internet will receive an order number and an automated e-mail confirmation receipt, however, all orders are subject to the acceptance and approval of Coleman's Military Surplus LLC and we reserve the right to refuse or cancel any and all orders at anytime prior to the actual time of shipment of the order.
We've made every effort to insure that descriptions and prices are accurate, however, specifications, color, legal restrictions, availability and prices are subject to change at any time without notice. In this event we will notify you of the change and request that you approve of the action or you may cancel the item.
Coleman's Military Surplus, LLC reserves the right to refuse service, cancel orders, or terminate accounts, at it's own discretion.
IN NO EVENT WILL COLEMANS MILITARY SURPLUS, LLC BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF COLEMANS MILITARY SURPLUS, LLC OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, COLEMANS MILITARY SURPLUS, LLC LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
Coleman's Military Surplus, LLC makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-colemans.com web site, please understand that it is independent from colemans.com, and that colemans.com has no control over the content on that web site. In addition, a link to a colemans.com web site does not mean that Coleman's Military Surplus, LLC endorses or accepts any responsibility for the content, or the use, of such web site.
You agree to indemnify, defend and hold harmless Coleman's Military Surplus, LLC, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.
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